Last Updated: 05 May 2025
1. Introduction
Welcome to The Dope Pineapple, an eCommerce platform owned and operated by The Dope Pineapple. By accessing and using our website, thedopepineapple.co.za, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy and any other related policies. If you do not agree with these Terms, please do not use the Site.
2. Acceptance of Terms
By accessing, browsing, or using the Site, you confirm that you have read, understood, and agreed to these Terms and Conditions. These Terms govern your access to and use of the Site, including any content, functionality, and services offered through it.
We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated. Your continued use of the Site after the posting of updates constitutes your acceptance of such changes.
3. Eligibility
You must be at least 18 years of age or possess legal capacity to enter into binding contracts in South Africa. By using the Site, you represent and warrant that you meet these eligibility requirements.
4. Products and Services
The Site offers a variety of products for sale, including accessories. All products are subject to availability, and we reserve the right to limit the quantity of any item in your order. Prices, descriptions, and availability are subject to change without prior notice. We make every effort to ensure that the information on the Site is accurate, but we do not guarantee the accuracy of any information provided.
5. Orders and Payment
- Placing an Order: By submitting an order on the Site, you are making an offer to purchase the selected product(s) based on these Terms and Conditions. We reserve the right to accept or reject your order at any time.
- Payment Methods: Payments can be made using the payment methods available on the Site, including credit/debit cards, bank transfers, or third-party payment services. You authorize us to charge the total amount of your order to the payment method selected at checkout.
- Order Confirmation: Upon successful payment, you will receive an order confirmation email. However, this does not constitute acceptance of your order. Your order will only be considered accepted once it has been processed and shipped.
6. Pricing and Shipping Costs
- Prices: All prices listed on the Site are in South African Rand (ZAR) unless stated otherwise. Prices may be subject to VAT or other applicable taxes.
- Shipping Costs: Shipping fees will be calculated at checkout based on the delivery location and chosen shipping method. Additional fees may apply for expedited shipping or special requests.
- Delivery Time: We aim to deliver products within 1–3 working days from the order processing date, depending on your location. Delivery times may vary and are subject to availability.
7. Delivery and Risk of Loss
- Delivery Locations: We offer delivery within South Africa. International shipping may be available upon request, subject to additional terms.
- Risk of Loss: The risk of loss and title for the products purchased passes to you once the products are delivered to the specified delivery address.
8. Returns, Exchanges, and Refunds
- Returns: You may return eligible products within 5 days from the delivery date. The products must be in unused and resalable condition, with original packaging intact. Some items may not be eligible for returns, including perishable or customized products.
- Refunds: If your return is accepted, a refund will be processed using the original payment method. Please note that shipping charges are generally non-refundable, unless the product is defective or incorrect.
- Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us immediately for a resolution. We may offer a replacement, exchange, or refund based on the nature of the issue.
9. Account Registration
You may be required to create an account to make purchases on the Site. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized access or use of your account.
10. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
11. User Responsibilities
- You agree to use the Site in accordance with applicable laws and regulations.
- You are responsible for any activity that occurs under your account, including purchases and interactions with the Site.
- You agree not to engage in any activity that could harm, disrupt, or interfere with the functioning of the Site, including introducing viruses, malware, or unauthorized access.
12. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is owned by or licensed to The Dope Pineapple and is protected by intellectual property laws, including copyright and trademark laws. You may not use, reproduce, or distribute any of the content from the Site without our express written consent.
13. Limitation of Liability
To the maximum extent permitted by law, The Dope Pineapple shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profits or business interruption, arising from your use of the Site, products purchased, or any interactions with the Site.
14. Force Majeure
We will not be liable for any failure to perform or delay in performing our obligations under these Terms and Conditions caused by events outside our reasonable control, including natural disasters, strikes, civil unrest, government actions, or network failures.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be resolved in the courts of South Africa.
16. Changes to Terms
We may update or modify these Terms and Conditions from time to time. Any changes will be posted on this page, and the date of the last update will be indicated. It is your responsibility to review these Terms regularly for any changes.
17. Membership Terms and Conditions
Membership Terms and Conditions can be perused upon request in store.
18. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
The Dope Pineapple
Email: info@thedopepineapple.co.za
By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
