Last Updated: 05 May 2025
1. Introduction & Scope
The Dope Pineapple (“we”, “us”, “our”) operates the website thedopepineapple.co.za (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Services. By accessing or using the Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Data You Provide
- Account & Order Information: Name, billing/shipping address, email, phone number, and payment details when you place an order.
- Account Registration: Username and password if you create an account.
2.2 Automatic & Third-Party Data
- Cookies & Usage Data: Browser type, pages visited, referrer URL, IP address, and device identifiers collected via cookies and similar technologies for analytics and remarketing.
- Third-Party Services: Data shared with payment gateways (e.g., Stripe, PayPal), shipping providers, marketing platforms (e.g., Mailchimp, Facebook Pixel), and analytics tools (e.g., Google Analytics).
3. How We Use Your Information
- Order Fulfillment: To process payments, fulfill orders, and manage customer service requests.
- Marketing & Communications: To send newsletters, promotional offers, and updates (you may opt out at any time).
- Site Improvement: To analyze website performance and user behavior, enhancing UX and site functionality.
- Legal Compliance: To comply with applicable laws and regulations (e.g., tax reporting, fraud prevention).
4. Cookies & Tracking Technologies
We use cookies, beacons, tags, and scripts for purposes such as authentication, analytics, and advertising. You can manage or disable cookies through your browser settings; note that disabling cookies may affect site functionality.
5. Data Sharing & Disclosure
We may share your personal data with:
- Service Providers: Payment processors, shipping companies, email marketing services, and hosting providers under confidentiality agreements.
- Legal Authorities: When required by law (e.g., court order, subpoena) or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.
6. Data Retention & Security
We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law (e.g., tax records). We implement appropriate technical and organizational measures—such as SSL encryption, secure payment gateways, and access controls—to protect your data from unauthorized access, disclosure, alteration, or destruction.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access & Rectification: Request copies of your data and correct inaccuracies.
- Deletion (“Right to be Forgotten”): Ask us to erase your personal data.
- Data Portability: Receive your data in a structured, machine-readable format.
- Consent Withdrawal: Revoke consent for processing (where based on consent).
- Opt-Out of Marketing: Stop marketing communications by following unsubscribe links or contacting us directly.
8. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such data, we will promptly delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have questions or privacy requests, please contact us at:
The Dope Pineapple
Email: info@thedopepineapple.co.za
